Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@theurbanplanters.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@theurbanplanters.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@theurbanplanters.com.

Here is a professionally structured Return & Refund Policy tailored for your Indian e-commerce store:

Return & Refund Policy

Effective Date: February 25, 2026

At [The Urban Planters], we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Please read our policy carefully before initiating a return.

1. Eligibility for Returns

You may request a return if:

The item was delivered damaged
You received the wrong product
The product has a manufacturing defect

To be eligible for a return:

The item must be unused and in original condition
It must be returned in its original packaging
The return request must be raised within 7 days of delivery

We may request photos or videos for verification before approving a return.

2. Non-Returnable Items

The following items are not eligible for return:

Used or installed products
Items damaged due to misuse
Products without original packaging
Clearance or sale items (unless damaged or defective)

3. Return Process

To initiate a return:

Email us at [contact@theurbanplanters.com]
Include your order number and reason for return
Attach clear photos (if applicable)

Once approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refund Policy

After we receive and inspect the returned item:

Approved refunds will be processed within 5–7 business days
Refunds will be credited to the original payment method

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Notify us within 48 hours of delivery
Share clear photos of the product and packaging

We will arrange a replacement or refund at no additional cost.

6. Cancellations

Orders can be canceled before dispatch.
Once shipped, cancellations are not possible.

To request cancellation, contact us immediately at [contact@theurbanplanters.com].

7. Shipping Costs for Returns

If the return is due to our mistake (wrong or defective item), we will cover return shipping.
If approved for other reasons, return shipping charges may apply.